Ecommerce
How do I process orders?
If you are using a payment gateway such as Square, Braintree, or Authorize.net, credit cards will not be available here. They will be charged through your gateway. You will receive an email informing you when an order has been placed. Login to your ...
How do I create a new shipping method/shipping rate?
Shipping is separated into two parts: Shipping Zones and Shipping Methods. Shipping zones are regions set up based on country. By default, there are three shipping zones: US (Domestic), Canada & Mexico, and International. These can be customized to ...
How do I update/edit my preferred payment methods on my website?
Click on the 'Payment Options' link under the 'Commerce' heading in the Control Panel menu. From there, you can update your preferences. Click 'Save' when you are finished making changes. Please note, by default we do not require the CVV when paying ...
How do I collect additional payment? (ex: extra shipping)
You can use the payment page on your website to charge a customer for something that is not in your inventory (for example: extra shipping costs). You can both designate a specific amount or leave it open for someone to enter any amount. Step One: Go ...
How do I create a coupon?
Coupons are applied to all eligible items in your inventory unless you have specifically excluded them from being discounted. You can advertise your coupon with a site-wide message. New feature! Coupon's now have the option of combined discounts ...
How do I connect Square to my website?
Click on the 'Square' link under the 'Third-Party' heading in the Control Panel menu. Then, click the 'Connect to Square' button. This will initiate a popup and prompt for your Square account login. Proceed to enter your credentials and sign in. ...
How do I set up PayPal Auto Return?
How Auto Return Works With Auto Return for Website Payments, your buyers are redirected back to your site immediately after clicking the Pay button on the Payment Confirmation page. Auto Return applies to all PayPal Website Payments, including Buy ...
How do I set up Instant Payment Notifications (IPN) listener on PayPal?
You need a PayPal Business Account in order to set up the IPN listener. For instructions on how to set up a business account, click here. Login in to your PayPal Business account. In the top right corner, click on your name then select 'Account ...
How do I connect Braintree to my website?
1. Locate your MerchantID, Public Key, and Private Key Bibliopolis will need your 'MerchantID,' 'Public Key,' and 'Private Key,' which you can find by logging into your Braintree account. This information should appear on the home screen under the ...
How do I connect Authorize.Net to my website?
1. Locate your API Login ID and Transaction Key Bibliopolis will need your 'API Login ID' and 'Transaction Key.' Click here for instructions on how to obtain both of these. 2. Choose 'AUTH_ONLY' or 'AUTH_CAPTURE' With AUTH_ONLY transactions, your ...
How do I send shipping confirmation/tracking to a customer?
If it was a recent order, click on 'View Report' in the 'Last 7 days' row of your 'Recent Orders' section. If you would like to do a more customized search, click on the 'Order Reports' link under the 'Reports' heading (highlighted below). Click on ...
How do I create a new shipping zone?
Shipping is separated into two parts: Shipping Zones and Shipping Methods. Shipping zones are regions set up based on country. By default, there are three shipping zones: US (Domestic), Canada & Mexico, and International. These can be customized to ...
How do I charge state sales tax on in-state purchases?
Click on the 'State Sales Tax' link under the 'Commerce' heading in the Control Panel menu. Choose your state from the dropdown menu and enter the sales tax amount (an example for Maryland is shown below). When you are finished, click 'Save.'
How do I charge in-state sales tax on purchases?
1) Scroll down the 'Control Panel' and click on 'State Sales Tax' under the 'Commerce' heading. Steps 2, 3 & 4: Check the state you are required to collect sales tax in and enter the sales tax amount that should be charged for in-state purchases. For ...
How do I resend an Order Confirmation email to a customer?
1) Click 'Order Reports' under the 'Reports' heading of the 'Control Panel'. 2) Select 'Everything' from the first drop-down menu. 3 & 4) Search for your customer and click the 'Submit' button. 5) Scroll down & click the 'View' link of your order. 6) ...
How do I resend an 'Order Notification' email to an administrator?
1) Click 'Order Reports' under the 'Reports' heading of the 'Control Panel'. 2) Select 'Everything' from the first drop-down menu. 3 & 4) Search for your customer and click the 'Submit' button. 5) Scroll down & click the 'View' link of your order. 6) ...
How do I update a customer's order status?
1) Click 'Order Reports' under the 'Reports' heading of the 'Control Panel'. 2) Select 'Everything' from the first drop-down menu. 3 & 4) Search for your customer and click the 'Submit' button. 5) Scroll down & click the 'View' link of your order. 6 ...
How do I adjust the order total?
1) Click 'Order Reports' under the 'Reports' heading of the 'Control Panel'. 2) Select 'Everything' from the first drop-down menu. 3 & 4) Search for your customer and click the 'Submit' button. 5) Scroll down & click the 'View' link of your order. 6) ...
How do I change my credit card settings?
1) Click 'Payment Options' under the 'Commerce' heading of the Control Panel. 2) Under the 'Credit Card Settings' heading, edit your credit card settings. 3) When you are finished, scroll down & click the 'Save' button.
How do I change my offline Check / Money Order settings?
1) Click 'Payment Options' under the 'Commerce' heading of the Control Panel. 2) Under the 'Offline Check/Money Order' heading, edit your 'Check / Money Order' settings. 3) When you are finished, scroll down & click the 'Save' button.
How do I change my Offline Bank Transfer settings?
1) Click 'Payment Options' under the 'Commerce' heading of the Control Panel. 2) Under the 'Offline Bank Transfer' heading, edit your 'Offline Bank Transfer' settings. 3) When you are finished, scroll down & click the 'Save' button.
How do I change my Bill To Institution settings?
1) Click 'Payment Options' under the 'Commerce' heading of the Control Panel. 2) Under the 'Bill to Institution Settings' heading, edit your Bill to Institution Settings. 3) When you are finished, scroll down & click the 'Save' button.
How do I change my PayPal settings?
To offer PayPal as a payment option during checkout, you must first enable PayPal Instant Payment Notification (IPN) in your PayPal account. We also recommend enabling PayPal's Auto Return. Setup PayPal IPN Setup PayPal Auto Return 1) Click 'Payment ...
How do I change my Electronic Coupon Settings?
1) Click 'Payment Options' under the 'Commerce' heading of the Control Panel. 2) Under the 'Electronic Coupon Settings' heading, edit your electronic coupon settings. 3) When you are finished, scroll down & click the 'Save' button.
How do I change my Tax & Insurance settings?
1) Click 'Payment Options' under the 'Commerce' heading of the Control Panel. 2) Under the 'Tax and Insurance Settings' heading, edit your tax and insurance settings. 3) When you are finished, scroll down & click the 'Save' button.
How do I change my Payment Security settings?
1) Click 'Payment Options' under the 'Commerce' heading of the Control Panel. 2) Under the 'Security Settings' heading, edit your 'Payment Security Settings'. 3) When you are finished, scroll down & click the 'Save' button.
How do I change my 'Shopping Cart Validation' settings?
By default the shopping cart will always validate item availability for all items in a user's cart. If an item becomes unavailable or the price changes, the user will be required to remove the item or accept the price change before continuing ...
How do I change my 'Shopping Cart Reminder' email settings & template?
Shopping Cart Reminders are emails that are automatically sent to customers who add items to their shopping cart but do not complete the purchase. These emails are triggered 3 days (by default) after the cart has been created. You can change this ...
How do I edit an existing electronic coupon?
- Coupon codes are NOT case sensitive. - Once a coupon has been created, you will not be able to change the coupon code. - Only one "auto" activated coupon is allowed per email address. Coupons are applied to all eligible items in your inventory ...
How do I delete an electronic coupon?
1) Click 'Electronic Coupons' under the 'Commerce' heading of the Control Panel. 2) Under the 'Active Coupons' heading, click your coupon's 'Delete' link.
How do I send a customer an electronic coupon?
You can advertise your coupon with a site-wide message. 1) Click 'Electronic Coupons' under the 'Commerce' heading of the Control Panel. 2) Under the 'Active Coupons' heading, click your coupon's 'Send' link. 3) Under the 'Send an Electronic Coupon' ...
How do I change my Gift Wrapping Settings?
During checkout you may offer gift wrapping service to your customers. If you offer gift wrapping, the customer can select this option during checkout and can provide an optional gift message for each item bought. 1) Click on 'Gift Wrapping' under ...
How do I retrieve & purge Credit Card Payments?
1) Scroll down the Control Panel and click 'Process Payments' under the 'My Site' heading.
How do I add a new 'Free Shipping Zone'?
How do I add a new 'Free Shipping Zone'?